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Customer Service

Shipping & Delivery
NanogenUsa.com take cares of your orders and we ships product on door as soon as possible, Generally it takes 4-6 Days in USA. Before shipping product we verify your order with mail and call, once its verified we dispatch it and customer will get that product in working 4-6 days.
Privacy & Security
NanogenUsa.com will not use information about you without your permission and will provide the means for you to manage and control the information that you have provided. We will enable you to communicate your privacy concerns to us and that we will respond to them appropriately. NanogenUsa.com does not disclose any personal information to advertisers and for other marketing and promotional purposes that could be used to personally identify you, such as your password, credit card number and bank account number.
Returns & Replacements
NanogenUsa.com believes in helping its customers as far as possible, and therefore has a liberal Cancellation, Return & Replacement policy. Under this policy: Cancellations will be considered only if the request is made within 24 hours of placing an order. In case of receipt of damaged or defective supply please do not open and notify to our customer service. In case you feel that the product received is not as shown on the site or as per your order, you must not open the product and bring it to the notice of our customer service within 24 hours of receiving the product. We will be happy to replace such products once we receive back the original in unpacked & unused condition.
100% Money Back Guarantee (Refund Policy) All products are guaranteed with a 7 day return policy even if opened. If you wish to return a product within 7 days, you agree to return the same at your own expense, and need to send it back to our address and we will refund the full value of the goods returned.. Please Contact Us for advice on how to return a product.
Ordering
Buying any product with a lot specifications to follow might not always be an easy task. We care for our customers and hence, we have prepared simple, easy-to-follow buying guides so that the customer makes an easy purchase, avoiding all complexities involved.
With easy checkout process customer can place an order in no time.
Viewing Orders
ell after placing an order customer curies about his/her order status, and also the order histories. It's easy to see all order from one place.
Customer has to first Login and there is tab Orders just click on that and you will see all order's details with status.
Updating Account Information
To Update Account details customer has to login first and after that on top there is link to My Account just click on that.
So there are all option available to edit account, change password , order hisotry , Add/Edit Shipping address.
Just follow those links and its easy to add/update details.